Patient Care Coordinator (Part Time - 26.25 Hours) - Walnut Creek, CA (884613)

Position Description

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

Let's face it, no industry is moving faster than health care. And no organization is better positioned to move health care forward than UnitedHealth Group. We're out to use data, technology and people in ways that help drive change and make the health care system work better for everyone. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive. Take this opportunity to work with a Fortune 6 industry leader.

The Patient Care Coordinator is responsible for greeting patients at various JMH facilities/patient services entry points to coordinate registration, authorization, and information processing requirements associated with the patient visit and services needed. The PAS Representative gathers appropriate demographic, clinical and financial information in a timely and accurate manner to ensure the patient's smooth interaction with John Muir's various healthcare services. The person in this role works under the direct supervision of the department manager.

This role will be part time, 26.25 Hours/Week- Part time, M-F 3:30pm-9:15pm at: Walnut Creek Urgent Care – 1450 Treat Blvd, Suite 160; Walnut Creek, CA 94597

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at:

Primary Responsibilities:

  • Performs point of service collections and patient  payments
  • Performs cashiering duties following cash handling policies and procedures as outlined in the departmental policies and procedures
  • Obtains service authorizations from third party payers when necessary and appropriate
  • Demonstrates thorough understanding of payment mechanisms, including but not limited to payment plans, charity care, point - of­ service discounts, cash deposit requirements and specialty programs
  • Obtains agreement from the patient on the type of mechanism the patient will use to pay for patient - owed amounts
  • Disseminates information to the patients concerning necessary arrival times, third party coverage information, required authorizations, consents, forms and other necessary paperworkAccurately and courteously collects all patient demographic, financial, and clinical data in a timely manner in accordance with department and facility guidelines and procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher) 
  • 1+ years of healthcare industry experience 
  • Ability to pass Epic - Proficiency within 90 days of start date 
  • Ability to work part time 26.25 Hours/Week- Part time, M-F 3:30pm-9:15pm

Preferred Qualifications:

  • Previous experience in hospital, surgery or specialty procedure scheduling 
  • Knowledge of insurance health plans, coverage and authorization process 
  • 1+ years of Registration-Admitting experience 
  • 1+ years of Health Information Management-ICD-10 Diagnosis/CPT coding  

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service, patient demographics data, HIPPA, medical office, insurance plan payments, billing, EMR

  • Requisition Number884613
  • Job TitlePatient Care Coordinator (Part Time - 26.25 Hours) - Walnut Creek, CA
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumInsight

Job Location Information

  • Walnut Creek, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • SchedulePart-time
  • Job LevelIndividual Contributor
  • ShiftEvening Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt